KNOWLEDGE MANAGEMENT CASE STUDIES AND TECHNOLOGIES
1.Background and motivation:

Shan Food Industries was founded as a cottage industry in 1981 in Karachi, Pakistan by Sikandar Sultan, the founder & chairman. A few years later it started exporting to Europe, United Kingdom, United States and the Middle East. By 2008, Shan had become hugely popular within Pakistan due to its quality brands which were selling at affordable prices for common people. The company is now exporting its products to 52 countries as well in 2008.

In 2000, Shan increased its penetration in the central and northern regions of Pakistan, and officially launched in India in 2004 by organizing a cooking competition in New Delhi. Shan exports to 52 countries making it Pakistan's largest exporter of packaged spice, food, and rice mixes.

2.Conditions and strategic objectives
Shan Foods innovates with delicacies of the sub-continent to give you a bite of happiness every day.

As the pioneer in spice mixes, we ensure that our products are not just convenient and easy to prepare but also deliver on the flavor, traditional taste and aroma that our consumers love and cherish.

We work tirelessly to bring the best food solutions to our valued consumers – looking internally and externally for new ideas, trends and improvements to deliver a superior product experience.

3.Introduced knowledge management processes and milestones

ISO Standards

The International Organization for Standardization (ISO) is a global entity that classifies and regulates international standards between countries to enable international trade. We have successfully achieved numerous certifications and registrations for its continual improvement which are as follows:

• 2008–2009 Best Export Performance Award, Karachi Chamber of Commerce & Industry (KCCI)
• 2005–2006 Best Export Performance Award (Export Trophy Award) from the Federation of Pakistan Chambers of Commerce & Industry (FPCCI)
• 2004–2005 Best Export Performance Award, FPCCI
• 2004–2005 Best Merit Performance Award, FPCCI
• 2003–2004 Best Export Performance Award, FPCCI
• 2003–2004 Export Performance Awards, KCCI

4.Information technology support for knowledge management applications

The general conditions and structures in company differ significantly from those in integrated enterprises. Differences concerning the organization, the structures of knowledge and the structure of the existing information technology (IT) influence the tools used in knowledge management.

the information technology used in knowledge management today is up to the challenges posed by these dynamic usage scenarios spanning multiple companies. We will evaluate requirements to the IT- support for knowledge management based on the characteristics of company. After that, we will systematically examine how far existing tools comply with these requirements. The tools’ main deficits will be identified and approaches to alleviate these shortcomings will be pointed out. 

5.Information technology architecture and infrastructure

Establishing a coherent IT infrastructure for knowledge management in distributed environments is a complex task. Tools which may be employed without difficulties in integrated enterprises display notable deficits in supporting inter-company knowledge management. There is a three-fold integration challenge, on the technical, the organizational and on the content level which cannot be solved by technology completely. The integration on the technical level may be done using a portal system. Portals enable the integration of functions such as knowledge repositories, publication, retrieval and user management. 

6.Implemented knowledge management with incentives and rewards

At Shan Foods, our rewrad comprises of a team of experts and culinary food scientists who work directly with the Board of Directors. These dedicated professionals work religiously to deliver an enticing world of flavors and innovative food products under direct supervision of our board. This reflects in our diverse range of high quality food products while maintaining a wide range of successful recipes mixes that have already left a mark within the spice industry across the globe.

Our modern R&D lab is equipped with high-end commercial kitchen and state-of-the-art equipment to accelerate and aid innovation. This also includes sensory facilities for objective evaluation of the different characteristics in our finished products. With its extensive resources, Shan’s R&D continuously explores new ideas and strives to develop trending prototype food products.

Mindmaps of over all knowledge management and technologies of company.